Return & Exchange Policy

 

We hope you are pleased with your purchase from Simba’s Adventures. Would you like to return or exchange something anyhow, no problem!

  • Not satisfied. Get a refund.
  • 14-Day return after receipt
  • Easy exchange of an article for a different size
  • Refund will be paid within 5 business days after receiving your return

 Important additional information:

As customer you are responsible for the costs of the return shipment. Send the return, if required because of high value, with extra insurance. Return shipments are your own responsibility, we cannot take responsibility for missing packages. If you return your order from a country outside the EU we can’t take responsibility for the payment of the import duties. Therefore we kindly request you to write ‘pre importation’ on the invoice. Please put the invoice in the plastic cover and attach the invoice to the package. This is an aid, unfortunately not a guarantee. If we need to pay import duties in order to receive your return, we will deduct these costs from your refund.

Return conditions

You have to pay attention to the fact that all return / exchange articles are: 

  • returned within 14 days after receipt
  • provided with our label and are in their original undamaged packaging
  • not showing any signs of being worn or being washed
  • sufficiently stamped

Clothing may of course be fitted indoors, but not worn. Please do not keep our articles in smoking areas, in the kitchen or nearby animals. Clothing that does not smell fresh or looks neat anymore cannot and will not be offered to our customers anymore.

Our entire legal terms and conditions can be found here.

Return addresses

Please return your package to:

Simba’s Adventures

Boogjes 118

3311 VC Dordrecht

The Netherlands

Received a false or faulty article?

Did you accidentally receive a false or faulty article? Please accept our apologies!  To solve this problem in the best possible way, we ask you to report this to us immediately by sending an e-mail to info@simbasadventures.nl or by giving us a call: 0031(0)6 174 65 621 (on business days from 6 pm - 9:00 pm).

Return/exchange processing

It is our aim to process your return/exchange immediately and at the latest within three business days after receipt. You will receive an e-mail confirmation.

Return

During the processing of your return, we will refund the purchase price of the returned items directly. The money will be refunded to the used payment method. That means that if you have paid with credit card, you will receive the refund in your credit card account.

Exchange

We will send the requested article(s) for free as extra service as soon as we have received the return package in its original state. You will receive an e-mail confirmation with track & trace as soon as a new article has been sent.

If you did not receive a confirmation within 7 days, please contact the shipping company that you used to send the parcel, in order to trace your package. If there is an unfortunate delay, please keep us informed so that we can expand your return date. 

Do you have a remark, complaint or feedback?

We do our very best to keep our customers satisfied. Customer satisfaction has our highest priority. If there is anything that isn't to your satisfaction, please report this to us at any time! Thanks to your remark, feedback, complaint or suggestion, we can improve our service even more!  You can contact us by phone or by e-mail.

Do you have any questions?

Do you have any questions? Please do not hesitate to contact us, we are more than willing to help you!

 

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